About the Role - Dental Receptionist and Oral Surgery Coordinator at Angle House Chingford

Are you organised, proactive and passionate about delivering excellent patient care?

Angle House Chingford is looking for a friendly and motivated Dental Receptionist & Oral Surgery Coordinator to join our team.

This is a varied role combining front-of-house responsibilities with a strong focus on coordinating oral surgery referrals and appointments. As the first point of contact for our patients, you'll help create a welcoming experience while working proactively to ensure referrals are followed up, appointments are booked efficiently and the oral surgery diary is kept full.

Working closely with our Dental Nurses, Orthodontists and wider clinical team, you'll play an important role in delivering excellent patient care and supporting the smooth and efficient running of the practice.

If you're an excellent communicator who enjoys taking ownership, staying organised and making things happen, we'd love to hear from you.

This is a full-time position, contracted for 40 hours per week, working Thursday to Saturday. Shifts fall between 08:00 and 18:00, with an earlier finish of 15:00 on Saturdays.

Why work with us?

• Discounted orthodontic treatment

• Contribution to eye care

• Performance-based bonus scheme

• Private medical cover after your first year of service

• A welcoming, positive working environment

• Friendly, supportive team culture

• Ongoing training and professional development opportunities

• Enhanced pension scheme after two years of service

• Team social events

• A healthy work–life balance

What you will be doing:

• Welcome patients, check them in and ensure they feel comfortable and supported.

• Manage appointments, cancellations, reminders and patient flow, ensuring diaries are organised efficiently.

• Take ownership of oral surgery referrals, ensuring they are followed up promptly and progressed to booked appointments.

• Proactively contact patients with outstanding referrals to arrange appointments and help maintain a full oral surgery diary.

• Liaise with patients and the clinical team to coordinate oral surgery appointments and ensure the necessary arrangements are in place.

• Handle telephone calls, emails and patient enquiries professionally and efficiently.

• Maintain accurate patient records and ensure information is handled confidentially.

• Support the clinical team with day-to-day administrative tasks.

• Complete daily cashing up and banking procedures.

What we are looking for:

• Excellent communication and interpersonal skills, with a friendly and professional approach.

• Strong organisational skills and attention to detail.

• A proactive approach, with the confidence to follow up outstanding referrals and take ownership of appointment coordination.

• The ability to multitask, prioritise and remain calm in a busy practice.

• Confidence communicating with patients and the clinical team to secure appointments and resolve queries.

• Experience with daily cashing up and banking.

• A patient-centred mindset and a positive attitude.